Frequently Asked Questions (FAQ)

Our instructors come to your home or office in Calgary, Alberta. Even if you're outside Calgary, we can arrange for computer courses or seminars wherever, whenever (travel time and expenses extra). And we offer special discounts for seniors and non-profit groups/registered charities.

You can have one-on-one or group training, customized to your goals and learning style.  You can choose informal "Q & A" sessions where you can ask anything you need to know, or you can take a structured course that includes a free workbook. At the end of the structured courses, the workbook is yours to keep as a reference tool, and you'll get a certificate to show your proficiency.

Once you've decided what type of training you want, just give us a call. We'll arrange a time and place that works for you. It's as easy as that. (We can usually fit you in within a week to 10 days).  We teach you on your own computer, so there are never any surprises when you try things on your own after your training.

We work with all skill levels, from absolute beginners to power users. Our instructors excel at breaking down tasks into simple, step-by-step processes to make your learning easy!

Keep in mind that if you want to learn a software program, you need to have a computer with the software loaded. If you want to learn the software but don't have the program or don't have a computer on site, let us know when you register, and we'll bring out a computer with the software on it for you to use just during class time (there may be rental charges for groups).

Please give us a call at (403) 269-2347, or email us.

Our hours are flexible. We have appointments available Monday through Friday, from 8:00 AM until 5:00 PM. We also have a few slots available on weekday evenings and weekends (there is an extra charge for evening and weekend appointments).

Please give us a call - we'll try to arrange a time that will work for you.

For an appointment where we meet with you in person, the minimum time is 1 hour. If you're calling or emailing us using your Answer Card, the minimum time is 1 minute.

An Answer Card lets you purchase phone support at a reduced rate. For more information, please click here.

To register for a session, please give us a call at (403) 269-2347.

If you need to cancel a course that you've booked, just call us at (403) 269-2347 at least 24 hours prior, and we'll reschedule it for you. Please refer to Computer Software Training Policies for complete details.

We consider a group size of 5 - 6 people to be the best for our hands-on group training. We consider a group of 10 to be the maximum size in which people can get individual attention. If you're not doing hands-on training, for example, in a seminar, then larger groups are fine.

You can pay for sessions by cash, cheque, or money order. If you prefer to use a credit card, you can pay online using Visa, MasterCard, American Express, or Discover. You can also pay online using PayPal.

For one-on-one sessions, training is billed by the hour. Most people only need an hour or two to learn the skills they need. For group sessions, training is billed by the hour, plus a per-person charge. Most of our certificate courses take 3 - 5 hours to complete. For more information on fees, please click here.

All the topics are strictly "learn at your own pace". The instructor will take as much time as you need to understand the material.

The estimated times are just guidelines, so if you need extra time to get through the material, we can book another appointment for you. Sometimes we may even be able to extend the length of your session on that day, if your instructor has time free after your session.

Except for the minimums noted above, you only pay for the time you use. If you finish in less time than you've booked, feel free to ask the instructor about any other topics that interest you.  If you have no other questions, we'll issue you a credit for the remaining time (rounded to the nearest 15-minute increment), so you can use it the next time you book.

Please tell us if there's something you'd like changed. We appreciate the feedback and are always striving to improve.

If you feel that the material was not presented adequately or understandably, we will send an instructor to answer your additional questions about the material free of charge. If you're still not satisfied, we'll refund 100% of your money.

Please click here to read our online store policies.

If you or someone you know is a brand-new computer user, we can help you learn the basics in relaxed, no-pressure, private sessions. If you've never used a computer before, we suggest several 1-hour sessions, spaced apart by several days or even weeks.

In the first one-hour session, you'll learn the very basics: how to turn on and safely turn off your computer, how to move the mouse most easily and effectively, how to use correct posture to avoid pain and fatigue, what you're seeing on the screen, and how to play a basic game like Solitaire.

After the first session, you should allow yourself a week or so (or longer, if you want) to practice with the mouse and to feel comfortable with turning the computer on and off. Then, when you're ready for the next session, we'll teach you some more skills. Here are some of the things you can do with your computer:

• Send and receive email
• Send and receive photos
• Use the Internet to find information online
• Use your computer to write that book you've always meant to start
• And much more!

It's up to you - learn as much or as little as you want. And you're always in control of the pace of the lessons.

Go to the "Just for Beginners" course outlines