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On-Site Computer Training Policies |
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Appointment ExtensionsWe take our appointments seriously, and we strive to be on time. Sometimes we may be able to extend an appointment, but please understand that other clients' time is as important as your own. In most cases, we cannot extend appointments past the scheduled time without prior arrangement.
Lateness PolicyIf we are more than 10 minutes late due to our own miscalculation (sorry, not including inclement weather or wrong addresses), we will discount your fee by 10%, and extend your appointment time by the necessary amount if possible, or rebook your appointment if you wish. If you are late for your appointment, we will still charge you the full fee for the appointment. If additional time is required, you will need to rebook by the regular process at the regular price.
Registration ChangesYou can reduce participants in a group registration up to 24 hours prior to the appointment. Please notify us as soon as you know. If you reduce the number of participants in a group session with less than 24 hours notice, we reserve the right to charge for the originally registered number of people, plus charges for materials, if applicable. Please notify us if you want to add participants to your booking. If you add participants less than 24 hours prior to the appointment, they are welcome to attend, and you will be charged for their participation, but we cannot guarantee there will be sufficient handouts/supplies/written materials on hand for them. If you add participants too late for us to provide them with materials at the appointment, we will send you the materials as soon as possible after the appointment. You can add or remove topics from your session at any time. There is no need to notify us - just mention it to your instructor when he/she arrives. If you want to add topics, we will do our best to accomodate you within your scheduled session time, but we usually cannot extend appointments without prior notice (see Appointment Extensions).
Cancellation PolicyIf you need to reschedule a session, please call us at (403) 269-2347 at least 3 days prior. There is no charge if you notify us more than 3 days prior to the reserved time, as long as you reschedule the session to occur within 2 weeks. If you cancel a session entirely, or if you reschedule a session with less than 3 days notice, we reserve the right to keep all or part of your deposit, at our discretion. If we must cancel an appointment, we will make every attempt to do so at least 24 hours prior. If we are forced to cancel a session, we will reschedule with you as soon as possible, and offer you a 10% discount on your rescheduled session. We take our appointments seriously, and we know you do,
too. But time is money... If you have to cancel with less than 24
hours notice: No-Shows: If you do not arrive within 15 minutes of your appointment, the instructor will leave. We reserve the right to bill you for the full amount of your original appointment, along with the originally booked number of per-person charges. Bright Ideas reserves the right to refuse rebooking after your second no-show.
Guarantee and Liability PolicyWe stand behind our training 100%. If you're not satisfied, we will do our best to fix the problem by offering you additional sessions, materials, or follow-ups; or by sending another instructor. If you're still not satisfied, we will return 100% of your money. Please note our total liability is limited to the agreed-upon tuition fees and materials fees (if any). By taking a training session with us, you agree to these terms.
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